Child Abuse and Neglect Hotline: 855-OH-CHILD

Privacy Notice

Visitors to The Power to Create a Better Future should be aware of the following information.

What We Collect

Personally identifiable information provided to us through our contact form.

Generic, internet-user information. It may include:

How We Collect Information

Personally identifiable information is collected through voluntary disclosure by you through online forms and email questions.

Our website uses log files and web cookies to capture generic, internet-user information each time a request is made to view a page within this website.

What We Do With the Information We Collect

Personally identifiable information you submit in email or online forms is used so that we can answer or process your request as effectively as possible.

All information collected through server log files is used in aggregate form to analyze usage trends and statistics to help us improve our website. It may also be used to identify and respond to threats to the state network.

Cookies may be used when necessary to complete a transaction, to process data submitted to us online, or to facilitate ongoing internet interaction.

Client Information will Not be Shared with the General Public, but Public Records will be Made Available Upon Request.

If you are an applicant for or recipient of benefits or services administered or overseen by ODJFS, then any personally identifiable information that you submit to us will NOT be shared with the general public.

While your personally identifiable information is generally not considered a public record, any documents and records submitted to ODJFS that are determined to be non-personally-identifying or non-confidential, may be subject to the Ohio public records law, which requires that Ohio public agencies disclose certain documents and records, including electronic records, to the public upon request. Click here to proceed to the ODJFS Public Records Request webpage.

In addition, even though ODJFS does not share an applicant or recipient’s personal information with the general public, we will share personally identifiable information submitted through email or online forms with other Ohio state agencies when necessary to respond to your email request or process your online form. For example, if you have a question regarding the privacy of state income tax filings, we may forward your question to the Ohio Department of Taxation.

Any information collected through this website that indicates a threat of harm to people, property or systems or a violation of a law may be shared with law enforcement and used in connection with a criminal investigation, prosecution or other legal proceedings.

Access and Dispute of Information

Under sections 1347.08 and 1347.09 of the Ohio Revised Code, individuals have access rights to their information maintained in personal information systems. “Access rights” means you have the right, with limits, to inspect, correct and dispute such information. The

Ohio Department of Job and Family Services maintains a number of personal information systems to effectively support more than 40 program areas.

For record-keeping systems not covered by chapter 1347 of the Revised Code, we will work with you to give you the opportunity to inspect, correct or dispute information, if any, about yourself in other records system we maintain, subject to restrictions or limits in Ohio law.

How We Protect Your Information (Confidential Personal Information and the JFS Policy on Protecting Privacy)

Ohio Revised Code 1347.15 requires JFS to adopt rules regulating access to the confidential personal information the agency keeps, whether electronically or on paper. The JFS rule pertaining to confidential personal information may be found in OAC rule 5101:9-22-16.

The Department of Job and Family Services maintains a limited number of confidential personal information systems.


Any further questions concerning the privacy policy for can be submitted online here. Written correspondence may be sent to:

4200 E. 5th Avenue
Columbus, OH 43219
Attn: ODJFS Chief Privacy Officer